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Connect with Your Citizens Anywhere They Want - CityConnect: New Mobile App for Law Enforcement

PublicEngines 2014 – The Year of The Customer

An Open Letter from PublicEngines Chief Executive Officer
William Kilmer:

First of all, I would like to sincerely thank each of our customers for their continued support of PublicEngines in 2013. I appreciate your commitment to us and I want to reassure you that our commitment and dedication to your success is more resolute than ever.

By all accounts, last year was a successful one for PublicEngines.  We continued to grow rapidly by providing cloud-based data and analytics products to improve public safety. We added new products, like CommandCentral Predictive, and new capabilities, including a crime dashboard and analytics module to CrimeReports, which we now call CrimeReports Plus.

We recognize that while the economy is improving, these are still economically challenging times.  For many of you, budgets have not increased in the last four years, and for some, they may have even fallen.  No matter what your situation, we understand the continued importance of trying to do more with what resources you have.

Crime Analysis Training, Basic Training, and Advanced Onsite Training

For this reason, as we continue to invest in the development of our products to help you get the most out of our solutions, we also want to invest in our most important asset: you. As we developed our plan of what to focus on for 2014, we felt the need to invest more time and effort in your success.  That is why a major initiative for us this year is to “Ensure Our Customer’s Success.”  You will see this in many ways throughout 2014, including some very new and exciting product features and services that will be announced shortly.

However, our biggest commitment will be to an initiative to increase your success in using our products.  We’ve started to revamp our current product training, and we’ll be adding several free online training modules so you can get the most out of CommandCentral.

Additionally, January marks the beginning a free monthly training webinar titled, “Best Practices for Better Crime Analysis.”  This webinar will focus on modern data analysis and Intelligence-led Policing techniques that can be used in any law enforcement agency to improve your insight and decision-making abilities.  Hundreds have already signed up for the series, which starts on January 27th.  If you are interested, you can view the agenda and register at http://www2.publicengines.com/2014CrimeAnalysisTraining.

For those who would like the opportunity of more extensive training for their entire command staff or force, we are now offering the option of onsite training.  Finally, keep an eye out for a new user forum this year that will provide you an easier way to share your insights with us about how you use our products and what new features you’d like to see, and ways to connect with fellow users from around the world.

With these and other improvements we are making, I think it will be an exciting year for PublicEngines.

I hope that we can continue to earn your trust and business.  If there is anything you feel that we can improve, please feel free to contact me or my team at 801-828-2700.

From everyone at PublicEngines, we wish you the best success in 2014.

Best Regards,

William Kilmer
Chief Executive Officer
PublicEngines

5 Reasons to Visit PublicEngines in Booth 347 at IACP 2013

The countdown to IACP 2013 is on. With merely 11 days before the exhibit begins as of this writing, I’m sure you’re brimming with excitement to visit with old friends, find a few new products to take home with you, snag a cheese steak, and of course Chiefs Night. Last year in San Diego was a blast as the entire Gas Lamp District was closed down for the show attendees. The association brought in food vendors, musicians, street performers, DJs, and arial artists for a little R&R time.

But you don’t have to wait for night two to get the show started right. Join PublicEngines at booth 347 to see what many are sure to be talking about when the show is over.

Here’s 5 Reasons To Visit Us Starting On Day 1:

  1. The NFL -  You read that right. We’re streaming the games live on Sunday in stunning HD on a big screen. Why? Because nobody is happy about missing their team’s game. Don’t settle for highlights. Take a plop down on one of our couches and catch all the action.
  2. Snacks - Because you can’t watch football without them! Now we aren’t talking wings or brats, but we’ll definitely have a cure for your case of the munchies.
  3. Daily Raffle - On Sunday and Monday at 2:30 pm and Tuesday at 11 am we’re hosting the mother of all raffles. Come by to win iPads, wireless speakers, tactical pens from Smith and Wesson, or a Google Nexus 7 tablet. Plus, on Tuesday we’re giving away the grand prize that includes our Tactical (and technical) Goodie Bag. You’ll love what’s inside. Prior to each raffle will be a brief overview of CommandCentral Predictive  - our newest and the most technologically advanced predictive analytics tool on the market. Attending this will earn you one raffle ticket. Get a demo of one of our other products earlier in the day to earn more tickets and of course more chances to win.
  4. FREE CrimeReports – That’s right, the online crime map that started it all is now totally and completely free to local law enforcement agencies – forever. Come on by to see how to get your agency on the largest and most widely used, ad-free crime map in the world. CrimeReports is the perfect community engagement tool that allows citizens to view local crime on a map, register for automatic email updates, and even submit anonymous tips about crime.
  5. Predictive Analytics - Predictive analytics is the hottest topic sweeping the technology circuit in law enforcement communities everywhere. The problem is, many confuse it with tools that allow you to engage in predictive policing initiatives. And while predictive policing is still important and relevant, predictive analytics is very different — think of it as the next level. Imagine a tool that provides daily crime predictions – including type, date, time, and location – automatically and with the ability to deliver reports directly to officer email inboxes. That’s what we’re showcasing this year. The ultimate tool for agencies looking to lower crime amongst slashed budgets and strained resources. This tool – CommandCentral Predictive – is THE game changer in the industry.

So, while you have many choices among booths to visit and classes to attend this year at IACP 2013, you don’t want to miss visiting the PublicEngines booth #347, early and often. In fact, if you come by, tell us you read this blog and we’ll give you an extra raffle ticket for that day’s drawing!

Animated Bullying Poem

This video, created in partnership with spoken word poet Shane Koyczan, is a poignant example of what a child and adolescent feels when they are bullied in school. Shane himself was bullied as a young child, ”My experiences with violence in schools still echo throughout my life, but standing to face the problem has helped me in immeasurable ways,” Koyczan writes on the “To This Day” website.

It all begs the question, if we start in our own homes with teaching our children the tenets of respect, love, and kindness, might we rid our schools of bullying in this present generation? And if we did that, might we in connection lower crime in our communities and make them a safer place to live? Watch the video and then tell us what you think – how do you help solve the bullying epidemic?

Happy New Year – A Letter From the CEO

Looking Back on The Year That Was

This past year has seen a lot of change for PublicEngines and our products. CrimeReports, CommandCentral, and TipSoft all went through new product updates that made them better than ever. One deeply rewarding milestone for us was being recognized and ranked #297 on the Inc 500/5000 by Inc. Magazine as one of the fastest growing companies in the US.  This is an honor in which we deeply appreciate and recognize our customer’s and partner’s support for helping us get there.  To be mentioned within the list means that many more communities are safer now than even just the year before. And we’re working hard to continue that trend for 2013.

Around mid-year we launched a new Website - www.publicengines.com - full of information about our products, recent news articles, and testimonials that highlight how other customers are lowering crime in their jurisdictions. I invite you to come back often to sign up for our bi-monthly thought-leadership webinar series, read the blog, or watch a training video.

And finally, while we launched new and improved versions of each product, we also announced CityConnect, a customizable mobile application designed to help law enforcement agencies to better connect with the public. CityConnect was recently recognized by Law Officer Magazine in its annual Best of the Best New Products for 2012. We’re excited about giving citizens a single-source app where they can find any and all information made available from their local law enforcement agency – including  social media feeds, the agency website, blog, crime map, and tipping program.

Building Momentum That Lasts

Turning to 2013, we continue to focus on providing law enforcement agencies great products to help them better fulfill their mission of preventing, reducing, and solving crime.  A survey conducted in October indicated that the market is poised for new and improved analytics, reporting mechanisms, and greater administrative control within CommandCentral.  I’m pleased to inform you that we’ll deliver you these and many more new features in 2013. Our goal is to help crime analysts perform their jobs in a quicker and more efficient manner, as well as empower their officers with information that leads to better tactical planning; resulting in lower crime rates.

Our focus with CrimeReports is to build features that help citizens become more active in sharing information with their local law enforcement agency and their friends about crime in their area. It’s rooted in the belief that a more informed public is a safer public. Stay tuned to for product updates that make the site easier to navigate and more intuitive to use.

Of course, one of the biggest trends facing us all is the increasing use of smart phones.  They are seemingly in the hands of everyone.  That was the reason why we announced CityConnect as a mobile application last fall. So far, we’ve received tremendous interest in the product and will continue to invest further in mobile solutions that help law enforcement agencies take advantage of these increasingly important devices.

Finally, you will also see improvements to TipSoft – our anonymous tipping service – including direct integration to CityConnect and other capabilities to better receive and process anonymous information from the public. You’ll also see TipSoft make a big splash in the education environment as more and more school administrators adopt the platform as the premier anti-bullying solution.

Your Success Is What Drives Us

At PublicEngines, we measure our success based on our customers success. That’s why  we want to help law enforcement agencies and local governments be more productive, better engaged with their community, and able to do more even though they may have less budget and/or personnel than in years prior.  We strive to provide great products and exceptional client services. But we also know that there is always room for improvement.  I invite you to let us know what we can do to make you more successful. Whether you’re a customer with a feature suggestion or just curious about seeing our products in action, I encourage you to reach out to my team directly by calling 1-888-888 CRIME.

Cheers to Making 2013 a Safer World For Us All.

William Kilmer
Chief Executive Officer
PublicEngines